CRM stands for Customer Relationship Management. It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. The more useful way to think about CRM is as a process that will help bring together lots of pieces of information about customers, sales, marketing effectiveness, responsiveness and market trends.

CRM helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

This will install SugarCRM 4.5.1